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The evolution and prospects of service-dominant logic: an investigation of past, present, and future research

- Wilden, Ralf, Akaka, Melissa Archpru, Karpen, Ingo O., Hohberger, Jan

Fields of gold: perceived efficacy in virtual teams of field service employees.

- Schepers, Jeroen, de Jong, Ad, de Ruyter, Ko, Wetzels, Martin

The power of self-efficacy change during service provision: making your customers feel better about themselves pays off.

- van Beuningen, Jacqueline, de Ruyter, Ko, Wetzels, Martin

Getting a discount or sharing the cost: the influence of regulatory fit on consumer response to service pricing schemes.

- Daryanto, Ahmad, de Ruyter, Ko, Wetzels, Martin

Customer self-efficacy in technology-based self-service assessing between- and within-person differences.

- van Beuningen, Jacqueline, de Ruyter, Ko, Wetzels, Martin

Knowledge creation through mobile social networks and its impact on intentions to use innovative mobile services.

- Kleijnen, Mirella, Lievens, Annouk, de Ruyter, Ko, Wetzels, Martin

The impact of the customer orientation of call center employees on customers' affective commitment and loyalty

- Dean, Alison M.

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